SHIPPING

Spain* We do not ship to the Canary Islands, Ceuta and Melilla.

Portugal* We do not ship to the following islands: Madeira, Porto Santo, Azores, San Miguel, Santa Maria, Terceira, Pico, Faial, San Jorge, Graciosa, Flores and Corvo.

Unites States* Shipments are subject to customs, which are payable by the customer.

Delivery Times

These periods may be longer during sales seasons, Black Friday or specific promotions.

We know that, as a customer, you expect to receive your order as soon as possible. For this reason, we’ve worked hard to ensure that your order is delivered as quickly as possible. We’ll do our best to ensure that you receive your order within 2–4 working days after the order has left our warehouse.

Orders placed after 3:00 p.m. will be processed on the next working day and delivery time will increase by 24 hours.

Orders placed with express shipping have a delivery time of 24/48 working hours, since we do not offer delivery service on weekends.

After payment, you’ll receive a confirmation of purchase. Within 24 hours after your purchase, you’ll receive confirmation from the carrier that your order has been shipped along with all the instructions you need to revise and track your order in real time.

We’ll do our best to deliver your order within the estimated delivery time. However, this isn’t a guarantee and we’re not responsible for delays due to force majeure or reasons beyond HYDRO’s control.

Order Tracking

When your order has left our facilities, you’ll receive an email with the tracking number for your shipment. When you receive the confirmation email, the tracking number might not have been updated yet. But don’t worry, it will be available within a few hours.

Minimum Order

There is no minimum order for any of the countries HYDRO ships to. (See table.)

International Shipping

If your order is addressed to a country outside of the European Union, the shipment may be subject to duties, taxes, or other charges due to local laws and/or customs. We’ll ship your package delivered duty unpaid (DDU), which means that HYDRO Brand is responsible for delivering the package, but doesn’t assume any possible customs charges or local taxes.

The person that the order is addressed to is responsible for all customs costs associated with importing the product(s) and will be responsible for paying these costs (even if they reject the order). If you’re sending products from the HYDRO website to someone outside of the European Union, please ensure that they’re aware that they’re responsible for and may have to pay customs charges.

It’s also possible for your order to be delayed due to customs clearance.

Holidays and Weekends

We prepare orders Monday through Friday from 8:00 a.m. to 3:00 p.m. There are also certain days of the year when our warehouse doesn’t prepare orders, either due to local or national holidays.

• January 1 and 6
• March 20
• April 6 and 7
• May 1, 2 and 15
• August: 15
• October 12
• November 1 and 9
• December 6, 8, and 25

Any orders placed outside of normal business hours or on a public holiday will be prepared on the next business day.